Support & Resources

Technical Support

To open a support case with AlertSite technical support, please use this link:

 

For emergency issues, please call:

United States (toll free): 1-877-30ALERT (1-877-302-5378)

International: 1-954-312-0188

Please leave a detailed message or press * for an urgent matter. Someone will return your call within one hour.

 

Support Hours

12 AM – 8 PM EST (email)

8 AM – 8 PM EST (phone)

Monday – Friday, excluding US National Holidays

Emergency phone support is available after hours, as well.

Knowledge Base

Search through our Knowledge Base to find answers to your AlertSite questions.

Forum

Visit the AlertSite forum to ask questions to discuss AlertSite with other users.

Feature Requests

Use the AlertSite Feature Requests forum to request new features or enhancements to existing features. These requests are reviewed directly by Product Management.

Additional Resources

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