Changing Your Password

You can change your AlertSite password at any time and reset the password if you forgot it.

Note: Admin and Co-Admin users can also reset passwords for other users.

Change Password

If you know your AlertSite password and want to change it, follow these steps:

  1. Log in to AlertSite.
  2. If using AlertSite UXM, select profile > User Settings from the top menu and switch to the Change Password tab.

    If using AlertSite 1.0 (the classic interface), navigate to Account > Change Password.

  3. Enter the new password twice and click Change Password.

The next time you log in to AlertSite, use your new password.

Forgot Password

If you do not remember your AlertSite password, you can reset it:

  1. Visit the AlertSite login page
  2. Click Forgot Password?
  3. Enter the email address you use to log in to AlertSite and click Submit.
  4. You will receive an email to this address with instructions on how to reset your password.

If you have trouble resetting your password, you can ask your account Admin or Co-Admin to change your password.

See Also

© 2017 SmartBear Software. All rights reserved.      Terms of Use · Privacy Policy