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Users can be locked out of AlertSite in several ways:
Once locked, the user cannot log in to AlertSite and cannot access the AlertSite API until unlocked by the Admin.
Note: Co-Admins cannot lock and unlock users; this function is limited to Admins only.
Select the User is Locked Out check box.
Automatic user locking is disabled by default. To enable this feature for your organization, please contact Support. If your organization have subaccounts, please specify if you want to enable the lockout in subaccounts as well, and, if so, in which ones.
With auto-locking enabled, if a user enters an incorrect password 5 times in a row, the user account is locked, and they cannot log into AlertSite anymore – even with the correct password. The locked user needs to contact the account Admin (owner) to have their account unlocked and, optionally, password reset.
Note: The limit for consecutive failed login attempts is 5 and cannot be customized.
Locked users have the lock icon in the list:
Clear the User is Locked Out check box.
(Optional.) To reset a password for that user, enter a new password and confirm it. Be sure to communicate the new password to the user.
Alternatively, tell the user to click the Forgot Password? link on the login screen, the next time they try to log in, and to follow the instructions provided.
It may take a few minutes until this user can log in again.
If you are the Admin user (account owner) and your user account gets locked, please contact Support.