Round-Trip Email Monitor Settings

Round-trip email monitors send an email to a mailbox and verify the email was received. You can configure the monitor run interval, timeout and other settings described below.

If you are using an Email (POP), Email (SMTP) or Email (IMAP) monitor, see Email Monitor (POP/SMTP/IMAP) Settings instead.

Notes:

Common

Monitor Name

The monitor name that appears in dashboards and reports. For example, Customer Login.

Monitoring

On – the monitor is enabled.

Off – the monitor is disabled.

Alerting

On – the monitor sends alerts. You can specify which alerts to send (availability, performance or both) in the Alerts section.

Off – the monitor does not send any alerts.

Main

Basic

Measurement Plan

The monitoring plan used for this monitor.

Run Interval (Minutes)

How often the monitor runs the test. Possible values depend on the selected Measurement Plan.

Timeout (Seconds)

The timeout for the entire round-trip test. This includes the time it takes to send an email via the SMTP server, wait until it reaches the mailbox on the POP3 server, and mark the email for deletion. If the timeout expires before all steps have been completed, the monitor will have error status 2.

We recommend using the maximum value, 300 seconds (5 minutes).

Monitor Note

Leave a note for yourself or other users. This note will appear on the AlertSite Dashboard when you hover over the note icon. Note text can be up to 255 characters long.

Monitoring

Monitoring Mode

The monitoring mode controls if locations check your website simultaneously or sequentially, and when they send alerts. See Monitoring Modes for possible values and details.

Rotate Locations

For each monitor, you define a location pool. Rotation means the monitor uses a subset of this location pool (say, 2 out of 10 locations) on every run, cycling through the locations. If rotation is not used, the monitor checks from all of its locations every time.

Notes:

Locations Per Run

If Rotate Locations is selected, you need to specify the number (subset) of locations to use for each monitor run. This value ranges from 1 to the total number of locations you selected for the monitor.

If Monitoring Mode is Round Robin or SLA (MultiPOP), you need at least 2 locations per interval.

Enable Local Retry

Used only for Usage-Based Monitoring plans. Controls the monitor behavior when it finds errors. Select this to retry the test from the same location to see if an error was just a temporary error. Clear to suppress the retry on errors.

Note: The retry consumes extra measurement credits.

Allow AlertSite QA Testing

Before releasing AlertSite updates, SmartBear runs regression tests to make sure that both existing and new functionality work correctly. Select this check box to include your monitor in SmartBear regression testing, so we can make sure your monitors will work correctly after AlertSite updates. Participation is voluntary.

Keywords

These options are not used for email monitors.

Additional

Email address

Required. The email address to send the test message to. This must be a dedicated email address not used by anyone else in your company. If you use multiple round-trip monitors, each must use a unique address.

POP3 Server

Required. The POP3 server to access the inbox of the Email address. For example, pop.mycompany.com (using default port 100) or pop.mycompany.com:110 (with explicit port number). If your POP3 server uses SSL, use the pop3s:// prefix: pop3s://pop.mycompany.com:995.

SMTP Server

Optional. The SMTP server (outgoing mail server) to send the test email from. For example, smtp.mycompany.com (using default port 25) or smtp.mycompany.com:25 (with explicit port number). To use the SSL connection, add the smtps:// prefix: smtps://smtp.mycompany.com:465.

Note: The specified SMTP server must not require authorization.

Leave blank to use the AlertSite SMTP server.

TCP Traceroute on Error

This option is not used.

Advanced

Authentication

Email Username and Email Password

Required. The user name and password to log in to the Email Address inbox on the POP3 server. The user name is usually either the same as the email address, or the part before @.

Locations

Select one or more locations to run the test from. For details, see Selecting Locations for Monitoring.

Alerts

Here you can configure availability and performance alerts for the monitor. To receive alerts, you need to have alert recipients configured. By default, the monitor sends alerts to all configured recipients, but you can target alerts to specific recipients by selecting recipient groups for this monitor.

Recipient Groups

Select the recipient groups that will receive alerts from this monitor. The recipient groups must have been previously created in Alerts > Alert Recipients.

If the monitor is not assigned to any recipient group, it sends alerts to all the recipients configured in your AlertSite account.

Note that adding a monitor to the recipient group overrides any step-level associations for that recipient group. So if you want to add individual steps to a group, remove the monitor from that group first.

Availability Alerts

Select this check box to send alerts when the monitor detects errors like HTTP errors, timeouts, or incorrect website content. The monitor status turns red in these cases.

Alert Notes

Monitor-specific notes that can be included in email and JSON alerts (availability alerts only), up to 255 characters long. Note that to actually add these notes to alerts, you need to configure alert templates to include the $ALERT_NOTE variable.

Performance Alerts

Select this to send alerts when the monitor response time exceeds the specified value. See Performance Alerts for a description of available settings and to learn how to set up these alerts. Note that, for multi-step monitors, the response time thresholds should include the total response time for all test steps.

See Also

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