Using AlertSite UXM > Private Nodes > Troubleshooting

Troubleshooting Private Node Server

If Private Node Server stops reporting to AlertSite, here are some things you can try to troubleshoot the issue.

 

General:

 

In AlertSite UXM:

 

In the private node’s Control Panel:

 

If you do not receive alerts:

 

If you are still having problems after following these tips, contact SmartBear Support. You may be asked to enable remote access to your Private Node Server.

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