On the main page, verify there are recent activities.
Make sure the time is correct and is updating. Private Node Server uses GMT/UTC time. If the time is incorrect, set the correct time in Configure Settings > Set System Time, and also configure the NTP servers to synchronize the time.
If you do not receive alerts:
Check the logs on your SMTP server.
If your SMTP logs do not provide enough information for you to determine the problem, send the Private Node Server logs to SmartBear Support:
In the private node’s Control Panel, go to Diagnostics > Retrieve System Logs.
Send the following logs one at a time:
To send a log, select the check box next to it and click Send Logs in the top right. Repeat for other log files.